Privacy policy

Privacy Policy

Last updated: January 26, 2026

lanavapesgonline.com (the "Site", "we", "us", or "our") operates this online store to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, utilize our services, or make a purchase from lanavapesgonline.com.

1. Personal Information We Collect

We collect information that identifies, relates to, or describes you, including:

  • Contact & Account Details: Full name, shipping address, billing address, phone number, and email address.

  • Transaction Information: Products viewed, items added to your cart, purchase history, and return/exchange records.

  • Device & Technical Data: IP address, browser type, device details, and network connection information.

2. How We Use Your Information

We utilize your personal information to provide, improve, and secure our Services, specifically to:

  • Fulfill Orders: Process payments, arrange logistics, and facilitate returns or exchanges.

  • Customer Support & Communication: Provide order updates and respond to your inquiries efficiently via WhatsApp.

  • Security & Risk Management: Detect, prevent, and mitigate fraudulent or illegal activity to ensure a safe shopping environment.

3. Disclosure of Information

We may share your personal information with trusted third parties to help us operate our store:

  • Service Providers: Core platforms like Shopify that power our online storefront.

  • Logistics & Delivery Partners: Third-party couriers to ensure your orders are delivered securely to your address in Singapore.

  • Legal Compliance: When required by applicable laws, regulations, or to protect our legal rights and the safety of our users.

4. Data Security and Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request the deletion of your personal information. While we implement industry-standard commercial security measures to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Contact Us

For any questions regarding our privacy practices or to exercise your data rights, please contact us. For the fastest response, we strongly recommend reaching out via WhatsApp:

  • WhatsApp (Recommended): wa.link/mvapesg

  • Email: audimers12@gmail.com

  • Business Address: 432A Bukit Batok West Avenue 8, Singapore, 651432